Returns Policy
To see our full Returns Policy please review our Terms and Conditions page
Always check the items for quality and condition on delivery in the presence of the delivery person, as once you have signed for them you accept you will not be able to claim if there is anything missing. If there is a shortage or the goods are in an unsatisfactory condition the Buyer or Buyer’s receiver shall alter the carrier’s delivery document accordingly. Or shall have written letter form or email about discrepancies within 3 working days.
We will not be liable for any delay in delivering the goods which is due to events or circumstances beyond our reasonable control or for any business losses. We will also not be liable in delay of goods that have been damaged or defected to goods delivered that is caused by any event or circumstance beyond our reasonable control such as strikes, lock-outs or other industrial action and any other acts without control.
The Customers cancellation rights commence from the day of delivery. The Customer has to inform us within 7 working days via email, letter or phone call that they wish to cancel the order with the invoice and account numbers. The goods need to be complete with ALL relevant packaging and literature and need to be in a re-saleable condition. The Customer has to make sure the good or goods get sent back to us at the Customers expense including the invoice and account number . We will also recommend that you insure the good or goods against any loss or damage as the Customer is fully liable until the good or goods reach us. The money will be credited to the Customers card within 30 days.
If you wish to return the good or goods within 7 days we will deduct the actual minimum shipping cost of £7.95 from the total invoice. If the shipping cost is more we will let you know.
If a good is deemed defective under warranty please inform us within 7 days. Please send the good back, so it can be repaired or replaced in some circumstances and get it couriered back in a reasonable time.
